Below explains some troubleshooting for delivery to Safaricom SIM’s. Safaricom has introduced a way of blocking ALL promotional messages which is currently the default method of unsubscribing and causing a lot of bounces.
Activation & Deactivation Process #
Subscriber USSD Journey – *456# #
- Dial *456# and select 9 for STOP
- Select 5 for Marketing Messages
- Select Your Prefered Option:
- Stop by Sender Name
- Stop ALL Promo Messages
- View Stopped Sender Names
- Activate by Sender Name
- Activate ALL Promo Messages
Important Notes #
You can check individual senders that are STOPPED and reactivate them by selecting Option 5 from the previous page.
You can whitelist and blacklist all senders using the “ALL” option.
Note: You may experience challenges receiving messages from particular senders in the event you opted-out and opted-in again. The solution for this is for the subscriber to contact the Safaricom call centre.
All senders categorised as Promotional can be stopped by the mobile subscriber using the above-mentioned procedure.
Senders that are created or considered as transactional cannot be Activated or Deactivated by the mobile subscriber.
