Below explains some troubleshooting for delivery to Safaricom SIM’s. Safaricom has introduced a way of blocking ALL promotional messages which is currently the default method of unsubscribing and causing a lot of bounces.
You can check individual senders that are STOPPED and reactivate them by selecting Option 5 from the previous page.You can whitelist and blacklist all senders using the “ALL” option.Note: You may experience challenges receiving messages from particular senders in the event you opted-out and opted-in again. The solution for this is for the subscriber to contact the Safaricom call centre.All senders categorised as Promotional can be stopped by the mobile subscriber using the above-mentioned procedure.Senders that are created or considered as transactional cannot be Activated or Deactivated by the mobile subscriber.
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