Mpesa Troubleshooting

Use an Mpesa payment on a sale:
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1. Select MPESA and click on the (+) button to the right.
2. Simply enter the PHONE NUMBER or TRANSACTION ID for the payment
3. Click on the Search button

Can’t find a payment? Let’s check online & with Safaricom:
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1. Clicking on the search icon, THREE TIMES, will take a few seconds, as it checked online (on mpesamanager.cecypo.com)
2. Clicking it FOUR TIMES, will show a new “Transaction Query” box which needs ONLY the Transaction ID (which only shows on the mpesa portal or customer’s sms).
   This will push a command to Mpesa asking Mpesa to push the payment, if it exists, to mpesamanager.cecypo.com. Which provides Raminian with mpesa data.
3. Click on the search button a final time to see if any new payments have been received. Remember, the third click will download any new payments received.

Transaction Query / Transaction Status
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1. This function is the same as MpesaManager’s Transaction Query window.
2. The below image shows how you would use the website to check for a payment which hasn’t been received yet.