You can use the Transaction ID (TXNID from your SMS payment notification), or the full phone number (with or without country code) OR just the last 3 digits of a phone number. Click ENTER to auto-select the oldest open payment, or double-click a row to use that specific payment.
Can’t find a payment? Let’s check online & with Safaricom: #
Clicking on the search icon, THREE TIMES, will take a few seconds, as it checked online (on mpesamanager.cecypo.com)
Clicking it FOUR TIMES, will show a new “Transaction Query” box which needs ONLY the Transaction ID (which only shows on the mpesa portal or customer’s sms). This will push a command to Mpesa asking Mpesa to push the payment, if it exists, to mpesamanager.cecypo.com. Which provides Raminian with mpesa data.
Click on the search button a final time to see if any new payments have been received. Remember, the third click will download any new payments received.