1
What is an SLA
Service Level Agreement (SLA) is an agreement between a provider and a customer for a expectation of services
2
How does it help
We minimize potential business downtime as part of our SLA includes regular maintenance and best practices
3
Best Practices
Having best practices implemented is utmost important; firewall, antivirus, backups!
4
Monitoring
We provide proactive monitoring of devices allowing us to catch majority of issues before it becomes severe
5
Support
Clarity and records are utmost important. We provide a ticketing platform with instant chat and remote support
6
Reporting & Communication
Peace of mind