Support that lives where
your customers already are.
A complete helpdesk platform with WhatsApp built in — manage tickets, chats, and tasks in one place. One price, unlimited users.
WhatsApp — built into your helpdesk.
Two integration modes to fit your setup. Pick the one that works for your team.
Direct API
Connect the WhatsApp number you already use. Multiple team members handle incoming chats simultaneously — no need for a separate Business account. As your team grows, you can add additional WhatsApp lines to the same helpdesk.
- Multiple team members receive and reply to chats at the same time
- Assign chats to specific teams within your organisation — manage load, reduce conflicts
- Add multiple WhatsApp lines to handle different departments or brands
- All conversations logged and searchable in one place
- No bulk messaging features — intentionally, to reduce the risk of account restrictions
Important — WhatsApp Direct API Notice
Third-party WhatsApp integrations may carry a risk of account restrictions or bans based on WhatsApp policy enforcement. No guarantee can be provided against actions taken by WhatsApp. WhatsApp integrations depend on third-party systems and WhatsApp platform policies. Changes outside of the application may occasionally require maintenance, reconnection, or updates to preserve functionality.
Business API
The official Meta-approved integration. Ideal for one-on-one customer conversations at scale. Note that the Business API operates independently from the regular WhatsApp mobile app — it cannot be used on your normal WhatsApp account simultaneously.
- Official, stable integration backed by Meta's Business Platform
- One-on-one direct message conversations with customers
- Cannot be used on the regular WhatsApp mobile app — a dedicated Business account is required
- No group chat or broadcast limitations from third-party APIs
Everything you need in a helpdesk.
Built on Frappe Helpdesk — a proven open-source platform — with all the features your support team expects.
Centralised ticket management
Every support request — regardless of channel — lands in one unified queue your team can triage, assign, and resolve.
Email, portal & multi-channel intake
Accept tickets by email, web portal, and WhatsApp. Customers reach you how they prefer — everything lands in the same system.
Customer self-service portal
Let customers submit tickets, track status, and find answers on their own — reducing first-contact volume for your team.
Knowledge base & help articles
Build a searchable library of articles and FAQs. Agents can link articles in replies; customers can self-serve before opening a ticket.
Automated ticket routing & assignment
Route tickets by channel, keyword, or customer segment. Auto-assign to the right agent or team without manual triage.
SLA tracking & escalation rules
Define response and resolution time targets per priority level. Automatic escalation when SLAs are at risk — so nothing slips through.
Team collaboration & internal notes
Leave internal notes visible only to your team, @mention colleagues, and discuss tickets without cluttering the customer thread.
Canned responses & automation
Save common replies and trigger them with a keyword. Automate status changes, follow-ups, and notifications to reduce repetitive work.
Real-time dashboards & reporting
Live ticket volume, agent performance, SLA compliance, and response time metrics. Export reports for team reviews and management.
ERPNext & Frappe integration
Fully customisable on the Frappe platform. Link tickets to ERPNext customers, invoices, and projects — support and operations in sync.
Tasks — kanban-style, right inside the helpdesk.
We've added a full task management layer on top of Frappe Helpdesk. Not just tickets — your team can create, assign, and track tasks with a drag-and-drop kanban board.
- Kanban board with drag-and-drop column management
- Subtasks — break work into smaller steps within a single task
- Assign tasks to team members with due dates and reminders
- Attach tasks directly onto WhatsApp chats or support tickets
Simple, flat pricing.
One plan. Everything included. No per-user fees, no tiers.
Helpdesk+ — Full Access
- Unlimited users — your whole team, no extra cost
- 5 GB storage included
- Full helpdesk — all features above
- WhatsApp Direct API integration
- WhatsApp Business API integration
- Tasks with kanban view, subtasks & reminders
- Attachments auto-clean after 90 days — WhatsApp files untouched
Ready to run support on WhatsApp?
Talk to us about getting Helpdesk+ set up for your team. We handle onboarding and configuration.